Terms and Conditions

Welcome to MalbaBooks.com!

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘us’ or ‘we’ or ‘our’ refers to Malba Books, and our web development team. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only.

It is subject to change without notice.

Our Privacy Policy which explains what happens to any personal data that you give to us and our Cookies Policy which sets out information about the cookies on our site, apply to these terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Shipping Policy

All orders are processed as quickly as possible but aiming for within 1 to 2 business days (excluding weekends and holidays) after receiving your order. You will receive another notification when your order has shipped.

Please bear in mind that I’m currently a 1-woman business and may not get to things as quickly as a mega-store might! 😊

Domestic Shipping Rates and Estimates

  • Standard postage within the UK will be 2nd Class with delivery times of 2-3 days

International Shipping

We offer international shipping worldwide

  • Postage times to the rest of the world cannot be guaranteed but please email ([email protected]) if you want to get the stated shipping times for your country.

Shipping charges for your order will be calculated and displayed at checkout.  For most countries there is a single flat shipping rate.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Malba Books is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, returns, and exchanges

Please see our Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned.

  • Gift cards
  • Downloadable software products/audiobooks/videos etc

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 6 Fir Close, Ferndown, BH22 0LF, UK.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 6 Fir Close, Ferndown, BH22 0LF, UK..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any further questions, please don’t hesitate to contact us at [email protected]